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Profile
I am a motivated and enthusiastic individual with a passion for learning and a desire to succeed. With excellent communication and interpersonal skills, I am able to work effectively in a team environment and build strong relationships with colleagues and clients alike. I am also comfortable working independently and taking on new challenges, using my adaptability and problem-solving skills to find creative solutions to complex issues.
Education
Matric
John Orr Technical Highschool Year Matriculated: 2013Sound Engineering
South West Gauteng College 2015 - 2017Skills
- Microsoft
- Excell
- Critical Thinking
- Problem Solving
- Time Management
- Teamwork
- Communication
- Adaptability
Experience
Technical Support
From 10/2022 - Present | Digital Solutions GroupAs a Technical Support Agent my responsibilities are providing timely and effective technical assistance to customers and end-users. This involves troubleshooting and resolving various technical issues, guiding customers through problem-solving steps, and ensuring a positive customer experience. Escalating complex issues to higher-level support teams and maintaining detailed records of customer interactions and problem resolutions
Provisioning Agent
From 12/2021 - 08/2022 | Digital Solutions Group (Vuma Reach Campaign)As a Vuma Reach Provisioning Agent my responsebilities were ensuring the seamless provisioning and activation of services, products, or accounts for customers. This involved accurately processing and configuring customer requests, coordinating with internal teams, and maintaining detailed records of provisioning activities. Ensuring that customers' accounts or services are set up correctly and in a timely manner, contributing to a positive customer experience.
Sound engineer (Internship)
From April 2018 - March 2019 | Kofifi Media GroupAs a Sound engineer for Kofifi my responsebilities were to assist with Sound Engineering for live performances & filming, Production manager, Assistant producer, Camera operator and Graphic design
Volunteer
From March 2018 to April 2018 | Soweto TVAs a volunteer at Soweto TV my responsibilities were assisting with sound engineering, final control, and floor management
Teacher
From Sept 2017 to Feb 2018 | Daliwonga High SchoolAt Daliwonga High school my responsebilities were teaching Music Theory.
Certificates
Matric Certificate (2013)
For completing my Matric at John Orr Technical Highschool
Sound Engineering & Music Theory (2017)
For completing my Sound Engineering course at South West Gauteng College
CompTIA A+ (2023)
For completing the CompTIA A+ course at Maharishi Institute
CompTIA Network+ (2023)
For completing the CompTIA Network+ course at Maharishi Institute
References
Naomi Mogale
- Phone: 076-740-1185
Anele
- Phone: 065-840-9828
Languages
- English
- isiZulu
- Sesotho